Getting Your Order
Shipping & Delivery
Everything you need to know about how we pack, ship, and deliver each piece — from our workshop in Pekalongan to your door.
Shipping Methods
Domestic orders ship via trusted courier partners (JNE, J&T), with standard packaging for textiles and reinforced boxes for jewelry and ceramics. International orders ship via air cargo.
Delivery Coverage
We deliver across all of Indonesia and to 18 countries internationally, including Singapore, Australia, the US, and the EU. Contact us to confirm coverage for your location.
Estimated Delivery
Domestic (Java): 2–5 business days. Domestic (outer islands): 5–10 business days. International: 1–3 weeks by air, depending on customs.
Packaging
Textiles are folded in acid-free tissue and sealed in poly mailers to stay dry. Jewelry and ceramics are boxed with padded inserts and corner protection.
Common Questions
Frequently Asked
Do you ship internationally?+
Yes, we regularly ship to Singapore, Malaysia, Australia, the US, and across Europe. Freight cost depends on weight and destination — send us a message on WhatsApp with your city for a quote.
Can I track my order?+
Yes. Once your order ships, we'll send a tracking number through WhatsApp or email, along with the courier's tracking link.
What if a piece is made to order?+
Made-to-order pieces such as songket and tailored kebaya typically take 2–4 weeks to complete before shipping begins. We'll confirm the exact lead time when you order.
How should I care for handwoven or hand-dyed pieces?+
Hand wash cold and dry in shade for batik and tenun to protect natural dyes; songket and delicate embroidery are best dry-cleaned. Care instructions are listed on each product page.